We have put together some frequently
asked questions pertaining to this section of our web site.
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Is there a deposit required to sign up with BCN Telecom? |
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No deposit is required. |
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Is a credit check required? |
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A credit check is required only when
ordering ten or more lines. |
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Is a social security number required to do a credit
check? |
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Yes. |
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Can BCN Telecom provide local dial tone service to
residential customers? |
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No, we cannot. |
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Does BCN Telecom charge an extra fee to put account
codes on my lines? |
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No, we do not. |
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Does BCN Telecom offer detailed billing reports? |
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Yes, BCN Telecom offers reporting
by account code, location, call duration, time of
day, day of month, by area code, by country, and/or
by longest calls/most called number.
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Does BCN Telecom offer 24 hour Customer Service? |
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Yes, we do. |
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What is BCN Telecom's billing cycle? |
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Billing for the previous month
is mailed between the 5th and 7th of the month and
due by the 25th. If bill is paid late, BCN Telecom
accesses a 1.5% finance charge on the balance due.
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Will I see my BCN Telecom calls on my local phone
bill? |
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No, BCN Telecom bills separately
unless we are your local company. |
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Does BCN Telecom reimburse the switching fees assessed
by the local company? |
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No, we do not.
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Can my BCN Telecom bill be paid automatically each
month by credit/debit card? |
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Yes, it can. You may note this
request on your original order or by calling Customer
Service. |
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Can I pay over the phone with a credit card or check?
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You can pay over the phone with
a credit card (or Visa/Mastercard debit card), but
not by check-by-phone.
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Can certain areas be blocked from calling a toll free
to prevent misdials? |
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Yes, they can. |
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Does BCN Telecom charge a monthly fee to have a toll
free number? |
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No, we do not. You are only charged
for what you use. Please note, you will be responsible
for ANY call that comes in on the toll free, including
misdialed calls.
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Does BCN Telecom contact my current long distance
carrier to close my account? |
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No, you must contact your current
long distance carrier to do this. We highly recommend
making sure you are switched to BCN Telecom before
doing so. |
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How long does it take to switch to BCN Telecom's service?
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This process usually takes 4-6
business days. BCN Telecom must first input your information
into our system. After this takes place, your local
phone company will be notified to direct your calls
to BCN Telecom. If there is a problem with switching
at the local company, this may slow down the process.
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What is the Universal Service Fund? |
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The USF is a federal fund that contributes
to advanced telecommunications services for U.S. schools,
classrooms, health care providers, and libraries. |
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How do I sign up for BCN Telecom service? |
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Orders can be completed over our
webpage, via fax, or U.S. mail. |
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What is a P.I.C.C. fee? |
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A Primary Interexchange Carrier
Fee is a FCC regulated fee charged by the local phone
company to BCN Telecom. We pass this charge onto you.
This fee is not charged to residential customers or
single-line business customers. |
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Does BCN Telecom contact my current long distance
carrier to close my account? |
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No, you must contact your current
long distance carrier to do this. We highly recommend
making sure you are switched to BCN Telecom before
doing so.
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How do I access my bill online? |
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Go to BCN Telecom's homepage to
customer log in". Put in customer log in number,
password (if you've never accessed this feature before,
your password is "password"), and invoice
date you would like to view.
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